Terms of service
Last updated: July 13, 2026
OVERVIEW
This website is operated by ZenvoCart.
Throughout these Terms of Service, the terms “we,” “us,” and “our” refer to ZenvoCart. The terms “you” and “your” refer to the person accessing our website or purchasing from our store.
By visiting our website, placing an order, or using any part of our services, you agree to these Terms of Service.
Please do not use the website or place an order if you do not agree to these terms.
1. ONLINE STORE TERMS
You must be legally capable of entering into a binding contract in your country or region to place an order.
You must not use our products, website, or services for an unlawful or unauthorised purpose.
You must not introduce viruses, malicious code, or any technology intended to damage or interfere with the website.
2. PRODUCT INFORMATION
We aim to present product descriptions, photographs, prices, ingredients, quantities, and other information as accurately as reasonably possible.
However:
• Colours may appear differently depending on your screen.
• Product packaging may be updated.
• Minor differences may occur between website photographs and delivered packaging.
• Product availability may change without notice.
Customers should read the complete product label, ingredient list, warnings, and directions provided with the product before use.
The information on our website is provided for general product information and is not medical or dental advice.
3. PRODUCT USE
ZenvoCart products must be used only as directed on their packaging.
Do not swallow mouthwash products.
Stop using a product and seek appropriate professional advice if you experience an unexpected or concerning reaction.
Consult a qualified dentist, doctor, pharmacist, or other appropriate healthcare professional before use when you:
• Have an oral-health or medical condition
• Have sensitive teeth or gums
• Have allergies or ingredient concerns
• Are pregnant or breastfeeding
• Use dental restorations such as veneers, crowns, or bonding
• Are uncertain whether the product is suitable for you
Results differ between individuals. We do not guarantee a particular cosmetic, whitening, health, or dental result.
4. ORDERS
Submitting an order does not automatically mean that it has been accepted.
We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including when:
• A product is unavailable
• The pricing or product information contains an obvious error
• Fraud or unauthorised activity is suspected
• The order violates these Terms of Service
• Delivery cannot reasonably be completed
If payment has already been received for an order that we cancel, an appropriate refund will be issued to the original payment method.
5. CUSTOMER INFORMATION
You agree to provide current, complete, and accurate information when placing an order.
You are responsible for checking:
• Your name
• Email address
• Delivery address
• Product selection
• Quantity
• Payment details
ZenvoCart is not responsible for delays or delivery problems caused by incorrect or incomplete information supplied by the customer.
6. PRICES AND PAYMENT
Product prices are displayed on the website and may change without notice.
The final amount payable, including applicable shipping charges and taxes, will be shown during checkout before payment is completed.
Payment must be successfully authorised before an order can be processed.
7. SHIPPING AND DELIVERY
Shipping estimates are not guaranteed delivery dates.
Delays may occur because of carriers, customs, weather, public holidays, high order volumes, incorrect addresses, or circumstances outside our reasonable control.
More information is provided in our Shipping Policy.
8. RETURNS AND REFUNDS
Returns, replacements, cancellations, and refunds are governed by our Return and Refund Policy.
Personal oral-care products that have been opened, used, or unsealed may not be eligible for return for hygiene and safety reasons, except where required by law.
9. PROMOTIONS AND DISCOUNTS
Promotional codes and discounts:
• Must be used according to their stated conditions
• Cannot normally be exchanged for cash
• May have an expiry date
• May be restricted to selected products or customers
• Cannot normally be combined unless expressly permitted
We may modify or end a promotion where reasonably necessary.
10. INTELLECTUAL PROPERTY
The website and its original content, including branding, written content, graphics, layout, and design elements, are owned by or licensed to ZenvoCart unless otherwise stated.
You may not reproduce, republish, sell, distribute, or commercially exploit this content without prior written permission.
11. THIRD-PARTY SERVICES AND LINKS
Our store may use or link to third-party services, including Shopify, payment providers, delivery companies, and external websites.
We are not responsible for the independent content, security, availability, policies, or practices of third-party websites and services.
Your use of a third-party service may also be subject to that provider’s terms.
12. PROHIBITED USES
You must not use the website:
• For unlawful, fraudulent, or abusive activity
• To violate another person’s rights
• To submit false or misleading information
• To distribute malware or harmful code
• To collect information about other users unlawfully
• To interfere with the website’s security or operation
• To copy or commercially exploit website content without permission
13. DISCLAIMER
To the maximum extent permitted by applicable law, our website and services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms excludes rights or protections that cannot legally be excluded under applicable consumer law.
14. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ZenvoCart will not be responsible for indirect, incidental, or consequential losses arising from the use of the website or products.
Our liability is not excluded or limited where doing so would be unlawful.
15. INDEMNIFICATION
To the extent permitted by law, you agree to compensate ZenvoCart for reasonable losses arising directly from your unlawful use of the website, breach of these terms, or violation of another person’s rights.
16. SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
17. CHANGES TO THESE TERMS
We may update these Terms of Service when our services, store practices, or legal obligations change.
The updated version will be posted on this page with a revised “Last updated” date.
18. CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
ZenvoCart
Email: zenvocart@outlook.com